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Select VoiceCom’s commitment to excellence, attention to detail, and exceptional team of seasoned experts make us the better choice for call centre outsourcing.







Knowledge and understanding of the law is an important consideration when choosing a call centre, particularly with regard to Australia’s Privacy Act 1988.

Australian Privacy Principle (APP) entities include the following:

  • Federal government agencies
  • Individual, corporate, partnership, unincorporated or trust organisations
  • Small business operators who turnover $3 million or more

APP entities must notify the Australian Information Commissioner of any known or suspected data breaches that are likely to cause individuals serious harm, so they may take steps to protect themselves.

The Australian Privacy Principles govern how personal information is collected, used, stored, and disclosed. They can be summarized as follows:

  • Anonymity and pseudonymity
  • Dealing with unsolicited personal information
  • Notification of the collection of personal information
  • Use or disclosure of personal information
  • Direct marketing
  • Quality of personal information
  • Security and access of personal information
  • Correction of personal information

Privacy laws place a higher value on protecting “sensitive information” such as:

  • Racial or ethnic origin
  • Political opinions
  • Religious affiliations
  • Sexual orientation
  • Criminal record
  • Health, genetics, and biometrics data
  • Professional or trade union memberships

This type of “sensitive information” is more strictly controlled than “personal information.” While consent is not required to collect personal information, sensitive information may only be collected with consent. It may not be used for a secondary purpose, direct marketing, or sharing with related corporate bodies.

The privacy laws Australia has put in place not only extend to citizens in the country but also to travellers, foreign expatriates, and “any entity with an Australian link.”

For APP entities, these laws also apply to any enterprise “with an Australian link”—any entities formed in Australia, with central management or control in Australia, or which otherwise carry out business in Australia.


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We were really impressed with Select Voicecom’s ability to ramp up a MS Windows tech support account from zero to 150 agents in only 5 months. Our Florida tech support company was spending a huge percentage of its budget on salaries and training for tech support agents that in many cases were under qualified and unreliable. We cut our tech support costs in half while at the same time dramatically improving agent skills and reliability. A lot of the agents SVC recruited had previously worked at large centers on accounts for major companies including Dell, Microsoft, Lexmark and AT&T.
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Director of Operations,
US Tech Support Company,
Delray Beach, Florida
Business Man
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Australian Meal Delivery Company
Business Man
We relied on SVC to provide a telemarketing and lead verification process for the past few years. They have been a key member of our marketing team. Their effectiveness at filtering quality leads, gathering important information and cleansing lists has been nothing short of amazing. We appreciate SVC’s flexibility when last-minute changes or add-ons are needed within the campaign, as well as the dedication from the team to help us grow within this project. We are looking forward to working with you on into the future.
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Event management company,
Australia, Hong Kong and NZ
Business Man
We engaged Select Voicecom for a one-month pilot project for our outbound B2B telemarketing campaign using 5 agents. We were running a parallel campaign with a US based call center that charged almost two and half times the cost of SVC. Select Voicecom matched the performance of the US center from the get go. They worked with us to develop our script and processes including an email campaign. We have since expanded the team at SVC to 45 agents. SVC has been great to work with. They’re super responsive to our needs and have really provided a big boost to our marketing efforts.
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Marketing Director Online Directory,
Seattle, Washington
Business Man


We recognise our responsibility to be truthful and conscientious in our actions. We will always do the right thing.

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We ensure fairness and equality in our actions through the policies and opportunities we create.

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We connect with others by sharing their experiences and understanding their needs.

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We celebrate diversity and value individuality in the workplace.

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Respect is the foundation on which our relationships are built.

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We are unyielding in our commitment to deliver only the best for our partner, people, and community.

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