Work with a Seriously Better Team
Select VoiceCom’s commitment to excellence, attention to detail, and exceptional team of seasoned experts make us the better choice for call centre outsourcing.
We are an American-owned, Australian-managed company. Since 2007, both large and small organisations have trusted our pool of experts to assist them in their sales and telemarketing, customer support, technical support, and back-office requirements.
We are on a mission to empower people and businesses to succeed through meaningful partnerships and effective outsourcing solutions.
Select VoiceCom’s carefully vetted and trained staff members operating out of Cebu City, Philippines represent the best in call center outsourcing.
We pride ourselves on complying with international and overseas laws like Australia’s Privacy Act.
Knowledge and understanding of the law is an important consideration when choosing a call centre, particularly with regard to Australia’s Privacy Act 1988.
Australian Privacy Principle (APP) entities include the following:
- Federal government agencies
- Individual, corporate, partnership, unincorporated or trust organisations
- Small business operators who turnover $3 million or more
APP entities must notify the Australian Information Commissioner of any known or suspected data breaches that are likely to cause individuals serious harm, so they may take steps to protect themselves.
The Australian Privacy Principles govern how personal information is collected, used, stored, and disclosed. They can be summarized as follows:
- Anonymity and pseudonymity
- Dealing with unsolicited personal information
- Notification of the collection of personal information
- Use or disclosure of personal information
- Direct marketing
- Quality of personal information
- Security and access of personal information
- Correction of personal information
Privacy laws place a higher value on protecting “sensitive information” such as:
- Racial or ethnic origin
- Political opinions
- Religious affiliations
- Sexual orientation
- Criminal record
- Health, genetics, and biometrics data
- Professional or trade union memberships
This type of “sensitive information” is more strictly controlled than “personal information.” While consent is not required to collect personal information, sensitive information may only be collected with consent. It may not be used for a secondary purpose, direct marketing, or sharing with related corporate bodies.
The privacy laws Australia has put in place not only extend to citizens in the country but also to travellers, foreign expatriates, and “any entity with an Australian link.”
For APP entities, these laws also apply to any enterprise “with an Australian link”—any entities formed in Australia, with central management or control in Australia, or which otherwise carry out business in Australia.
Learn more about call centre culture, training, and other helpful insights when you listen to our podcasts.
A client’s success is our success
US Tech Support Company,
Delray Beach, Florida
Australia, Hong Kong and NZ