The introduction of the internet to society has made it possible for people to be connected globally. It also allowed us access to a vast supply of knowledge and information about everything that you can think of.
It has also revolutionized the way we do business. In the past, starting a business posed a challenge. But now with the internet, we see new companies, big and small, emerging because start-up capital and advertising costs are significantly lower.
Thus, business organizations, are making use of the internet’s potential to the fullest by creating websites where consumers can read all about them and entice them to take up their product.
With businesses moving to the online platform, the demand for technical support services has increased steadily over the years. To get more value for your money, choosing to outsource your technical support service for site navigation to the Philippines may be your best decision yet.
Site navigation support can be anywhere from an account set up and log in, password reset, shopping cart assistance, payment gateway and transaction assistance, navigation and search assistance, privacy security and cookie settings and so on.
We are here for you at Select Voicecom. And we commit to being with your customers every step of the way, navigating your website.
Benefits of Site Navigation Support
The advantages of website navigation support are as follows:
1. Making them feel valued
How you service your customers makes all the difference. Their experience with you can make or break your relationship. Being there for them, providing technical assistance, shows that you care about them.
2. Encourages website visits
Nothing is more frustrating when you get stuck on a page, or you cannot go back to the page summary before you hit the complete transaction button. It’s during these times when site navigation support comes in handy. And when customers can rely on you to walk them through the website, they feel assured and valued. Not only will they come back, but they will also even do your advertising for you to their friends.
3. Revenue Growth
Fraud – we see it, we hear about it. Now, more than ever, consumers and businesses alike are taking extra precautions when transactions involve having to input credit card details online.
Having a tech support team to assist with completing online purchases guarantees increase in order fulfillment and sales.
4. Data Collection
When more consumers visit your website, they share details about themselves. More website hits mean you have access to a wealth of your consumer’s data and preferences which tells you what’s working for you and what’s not.
We offer website usage training support through phone, email or Web Chat at Select Voicecom. Our website usage training support services include: (1) website login support such as assistance with choosing a username and password, verifying login details, resetting lost usernames and passwords, login errors, cookie settings and (2) navigational assistance support.
Website Navigation Training for Employees
We also offer training services for website navigation for your employees. If you are pressed for time and lack resources in training your staff about your redesigned or new software/website, we can do that for you.
Our technical support services at Select Voicecom is not only limited to website navigation.
We also provide technical support for software and mobile applications, software setup and installation, software and application training.
We offer scalable business plans to suit your needs. We can agree on long term support services or on project basis – whatever works best for you! Contact us today for your free quote.