Are you tired of trying different ways to down your operational costs? Are technical issues and challenges taking up more of your time, than usual?
Then maybe it’s now time for you to consider outsourcing your office tasks and IT support to a tech support call center in the Philippines.
Deloitte carried out a survey in 2016 to find out why companies turn to outsource their business processes. It yielded the following results:
- 59% of the respondents said it allowed them to cut on costs
- 57% said it enabled them to focus on their Core Business
- 47% believe it solves capacity issues
- 31% are convinced that it enhances service quality
- 28% are aware that it is critical to business needs
- 17% said it drives broader transformational change
Outsourcing to the Philippines
As we continually take up 16 to 18 percent of the total outsourced services globally, according to data gathered by The Everest Group – a Texas-based global consulting and research firm, we remain in the top spot in the business processing industry.
And this is mostly because:
We are the experts at the English Language
English and Filipino are both our official language. Majority of the Filipino population speak the language with a neutral accent.
We understand the value of education
We put a strong emphasis on getting an education as evidenced by our 95% literacy rate. Most Filipinos complete their studies from higher education institute every year.
The average age of the Filipino workforce is 23. With a younger workforce, they are more flexible and can quickly adapt to changing business demands.
An inclination to Western Culture
Filipinos easily relate to US popular culture. We patronize American movies and music, connect to their interests, feel a kinship towards them. Because of this, establishing a connection has never been a challenge.
We are your best choice
Here at Select Voicecom, we provide you the tools and expert human resources needed to guarantee delivery of superior customer service. Not only are our agents the best at handling your software, hardware, and mobile applications, they are also certified professionals armed with relevant experience gained from working for reputable companies. You can rely on us to fulfill your tech support needs.
Our team currently supports website navigation training, software installation and training, software and app support and helpdesk call center service.
Our delivery of services is supported by utilizing a cloud-based platform such as:
- Automatic Call Distribution (ACD)
- Interactive Voice Recordings (IVR)
- Cloud Routing
- CRM integration with Salesforce and other software systems
Are you a startup or a midsize company considering outsourcing your business processes to the Philippines? Look no further than Select Voicecom!
We will work with you in determining the skills you need to fulfill your business needs. We will even
handpick the agents best suited and skilled to deliver on the fulfillment of that need! We promise you unparalleled expertise, customer service, technology, and problem resolution all at a price you can afford.
So contact us today to get your non-obligatory quote.